Privacy Policy

Introduction

At AyushMedNest ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online healthcare platform and services.

By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book appointments
• Participate in consultations
• Contact our support team
• Subscribe to our newsletter

This information may include:

• Name, email address, phone number
• Date of birth, gender
• Address and location information
• Payment and billing information
• Profile photos (optional)

Medical Information

We collect medical information necessary to provide healthcare services:

• Medical history and symptoms
• Consultation records and notes
• Prescriptions and treatment plans
• Test results and medical documents
• Health-related communications

Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system
• Usage patterns and preferences
• Cookies and similar technologies

How We Use Your Information

We use your information for the following purposes:

Healthcare Services

• Providing medical consultations and treatments
• Maintaining medical records
• Facilitating communication between patients and doctors
• Generating prescriptions and medical reports
• Following up on treatments and care

Platform Operations

• Creating and managing user accounts
• Processing payments and billing
• Scheduling appointments
• Providing customer support
• Improving our services and user experience

Communication

• Sending appointment confirmations and reminders
• Providing important service updates
• Responding to inquiries and support requests
• Sending promotional materials (with consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Healthcare Providers

• With doctors and healthcare professionals for consultation purposes
• With pharmacy partners for prescription fulfillment
• With laboratory partners for test processing

Service Providers

• Payment processors for transaction processing
• Cloud storage providers for secure data storage
• Communication service providers for video consultations
• Analytics providers for service improvement

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• To ensure user safety and prevent fraud
• In case of medical emergencies

Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Regular security audits and assessments
• Secure Infrastructure: HIPAA-compliant hosting and infrastructure
• Staff Training: Regular privacy and security training for staff
• Incident Response: Comprehensive incident response procedures

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Access your personal and medical information
• Request corrections to inaccurate information
• Download your medical records

Data Control

• Delete your account and associated data
• Opt-out of marketing communications
• Control cookie preferences
• Request data portability

Communication Preferences

• Unsubscribe from promotional emails
• Manage notification settings
• Control how we contact you

Data Retention

We retain your information for as long as necessary to:

• Provide ongoing healthcare services
• Comply with legal and regulatory requirements
• Maintain medical records as required by law
• Resolve disputes and enforce agreements

Medical records are typically retained for 7-10 years as per healthcare regulations. You may request deletion of your account, but some information may be retained for legal compliance.

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content
• Ensure platform security

You can control cookie settings through your browser preferences. However, disabling cookies may affect platform functionality.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: