Frequently Asked Questions
Find answers to common questions about our platform
AyushMedNest is a comprehensive online healthcare platform that connects patients with verified doctors for video consultations, prescription services, and wellness guidance. We specialize in Ayurveda, Homeopathy, and modern medicine consultations.
- Create an account or log in to your existing account
- Browse our list of verified doctors
- Select a doctor based on specialty and availability
- Choose your preferred consultation type (video/audio)
- Select date and time slot
- Complete the payment process
- You'll receive a confirmation email with appointment details
We offer three types of consultations:
- Video Consultation: Face-to-face consultation via video call
- Audio Consultation: Voice-only consultation
- Chat Consultation: Text-based consultation (coming soon)
We accept various payment methods including:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Digital Wallets
Yes, our refund policy is as follows:
- More than 4 hours before appointment: 100% refund
- 2-4 hours before appointment: 50% refund
- Less than 2 hours before appointment: No refund
For the best consultation experience, ensure you have:
- Stable internet connection (minimum 1 Mbps)
- Working camera and microphone
- Updated web browser (Chrome, Firefox, Safari, Edge)
- Quiet, well-lit environment
- Mobile device or computer with audio/video capabilities
Yes, we take your privacy and security very seriously:
- All consultations are encrypted end-to-end
- We comply with healthcare data protection regulations
- Your medical information is stored securely
- We never share your data with third parties without consent
- Our platform is HIPAA compliant
All doctors on our platform go through a rigorous verification process:
- Medical degree and qualification verification
- Medical license validation
- Professional experience verification
- Background checks
- Ongoing performance monitoring
Yes, you can browse through our list of doctors and choose based on:
- Medical specialty
- Experience and qualifications
- Patient ratings and reviews
- Consultation fees
- Available time slots
- Language preferences
Yes, if the doctor determines that medication is needed, you will receive:
- Digital prescription with doctor's signature
- Detailed medication instructions
- Dosage and duration information
- PDF copy for your records
- Option to order medicines through our pharmacy partner
You can reach our customer support team through:
- Email: support@ayushmednest.com
- Phone: +91 XXXXXXXXXX (9 AM - 9 PM)
- Contact Form: Contact Us
- Live Chat: Available on our website during business hours
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.
Contact Support